Dear pen friends,
Here is a quick update from us on how we are coping with COVID-19:
Local pick-up: For the safety of our customers and staff, we will continue to suspend all local pick-up until further notice.
Shipping: We will continue to process orders, but they may take a few days longer than usual to ship due to delays with inbound orders and at shipment processing facilities. We have been advised by our shipping partners to expect delays caused by shipping volumes only seen at Christmas time.
Backorders: Currently, we are still receiving orders from many of our suppliers, but some of them are now closed and others are working at reduced hours. Some sold-out items will not be restocked until the suppliers re-open. We are still accepting orders for sold-out items, and they will be delivered once the products become available.
Currently our estimated delivery date for backorders is the end of May, but this may change according to regulations enforced by the local authorities.
Please be assured that our team is taking all necessary precautions to prevent the transmission of the virus through shipments. Members who are packing orders are required to wear gloves and use hand sanitizer frequently. Fortunately all our team members are staying healthy and we hope you are as well.
We would like to thank you for your support and patience during these difficult times. Please stay well and healthy, and write on!
Inky Paw Stationery