Shipping & Returns

Shipping Policy

We ship worldwide! Please use the following as a guideline for our shipping rates.

Canadian Customers:

Flat-rate shipping:

$10 CAD for orders under $125 CAD.

Free shipping:

Free shipping on orders over $125 CAD.

Local Pick-up:

To help you save on your purchases, we also offer local order pick-up within Toronto and the Durham region (east of Toronto). Please make a note on your order to inform us about your choice of pick-up location.

NOTE: Local pick-up is temporarily suspended to protect the health of our customers and employees.

USA Customers (except Hawaii, Alaska, and US Protectorates):

Flat-rate shipping:

$10 CAD for orders under $125 CAD.

Free shipping:

Free shipping on orders over $125 CAD.

 

International customers:

Please use the international shipping rate chart as a reference, or contact us for shipping details.

*Note that taxes and duties are not included in our shipping charges. To learn more about import duties, please contact your local agency for relevant information.

 

Returns Policy

Returns are accepted if the product is unopened, unused, in its original packaging, and undamaged. Due to the sensitive nature of pen nibs and inks, fountain pens and inks are non-returnable. If you encountered any issues with your order, please contact us directly.

We do not repair on-site or offer warranty on products. Most of our manufacturers offer limited warranty on pens, and we will be happy to connect you with them for their service should you need it.